Refund and Return Policy
Thank you for shopping at Smartify Store! We strive to ensure that every customer is fully satisfied with their purchase. Please review our refund and return policy carefully.
Policy Duration
Our return and refund policy is valid for 7 days (two weeks). If 7 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.
Conditions for Return
To be eligible for a return, the item must meet the following criteria:
- It must be unused and in the same condition as when it was delivered.
- It should be in its original packaging.
Items Not Eligible for Return
The following items cannot be returned:
- Gift cards
- Downloadable software
- Health and personal care products
How to Return an Item
To return an item, you must provide a receipt or proof of purchase. Please do not send your return directly to the manufacturer.
All returns should be shipped to: Toba Tek Singh.
Partial Refunds
Partial refunds may be offered in the following circumstances:
- The item is not in its original condition, is damaged, or is missing parts that were not caused by our error.
- The item is returned more than 7 days after delivery.
Refund Process
Once your return has been received and inspected, we will inform you via email whether your refund has been approved or rejected. If approved, the refund will be processed, and the amount will be credited to your original payment method within a few business days.
Late or Missing Refunds
If you haven’t received your refund:
- Double-check your bank account.
- Contact your credit card provider, as processing times can vary.
- Get in touch with your bank for more details.
If you’ve done the above and still haven’t received your refund, please contact us at [+92 300 5553546].
Sale Items
Refunds are only available for regular-priced items. Sale items are non-refundable.
Exchanges
We only offer exchanges for items that are defective or damaged. To request an exchange for the same product, please contact us at [+92 300 5553546] and send the item to the return address.
Gift Returns
If an item was marked as a gift when purchased and shipped directly to you, a gift credit will be issued for the return value. A gift certificate will be mailed once the item is received.
If the item was not marked as a gift, the refund will be issued to the gift giver.
Return Shipping Costs
You will be responsible for the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Need Assistance?
If you have any questions or need assistance with a return or refund, please don’t hesitate to contact us at [+92 300 5553546].